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FAQs

Q?

How do I view NVR, DVR, or IPC from Microsoft Edge?

A.

Microsoft's more recent browser, Edge, is not compatible with our Web component plug-in. You'll need to click on the More button in the upper right corner and select "Open with Internet Explorer". From Explorer, download and install the plug-in, then restart the browser. After that you should be able to Live View from an IP address or URL.

Make sure to enable ActiveX.

Q?

How do I to view AVUE NVR, DVR or IP Cameras on Mac?

A.

To be able to view AVUE NVR, DVR, or IPC you'll need to download a plug-in for Mac OS X from ftp://ftp.avueinc.com. Download from Mac Plug-in folder.

It's recommended that you use Safari on Mac OS X.

User: avueuser
Password: Avuecctv!1

Q?

Where can I install the SADP Tool?

A.

SADP Tool can be found on our FTP Server. User 'avueuser' and 'Avuecctv!1' as your credentials.

Q?

Is DNS supported?

A.

Yes, our DVRs support several free DNS services. For example, you can create an account at www.dvrdydns.com and have a user friendly URL to your DVR (once it is open for remote monitoring).

Q?

How do I view my DVR remotely?

A.

Remote monitoring requires an internet connection between the DVR and the router via an ethernet cable. Then from the router firewall setting options, anabolics add two custom services to open port 80 and 6036. Free online tools are available to check for open ports.

Q?

Can DVR be use as an intercom?

A.

Yes. The simplest way is using the DVR's HDMI display mode since HDMI signal carries audio. You can speak from your smartphone and relay your message to "spill on isle two" to the hdmi display with built-in speakers.

You may optionally extract audio signal from the HDMI video output and connect to a speaker elsewhere in the shop.

Q?

Is DVR capable of Audio Recording?

A.

Yes. Depending on the model, the DVR can record from 4 to 16 microphone channels. Separate wiring is required for microphone and power. Consult your installer/technician for details.

Q?

Is DVR capable of multiple displays?

A.

Yes. You can use HDMI and VGA video output from the back panel of DVR to clone the display. Alternatively, you may split either HDMI or VGA video outputs using a converter or matrix.

Q?

Why is the DVR not displaying video after boot?

A.

The DVR has a couple of display modes. A combination of HDMI, allergist VGA, and CBVS mode. If you HDMI is connected and displayed is turned on, the DVR may be in VGA mode. So press and hold Stop/Exit button on the front panel of the DVR until you hear a loud beep sound. DVR will switch display mode.

Q?

How to reset AVP561B?

A.

If you've lost or can't recall the password for our IP Cloud Cameras, simple press reset button beneath the camera's pinhole using a paper clip. Press and hold for one second.

Q?

How do I view AVP561B Cloud Camera on the desktop?

A.

If you do not have a smart phone or tablet using Android or iOS to use AVUE CAM app, help simply go to WWW.AVUECAM.COM. Sign up, confirm account from email, sign in. Once signed in add your camera using the unique identification number on the sticker with the Quick Response code on the bottom of the camera.

Q?

What’s the Recommended SD Card Class for AVP561B?

A.

It's recommended you use a Class 10 SD Card.

Q?

Where Do I Get the Firmware File(s)?

A.

1. Get the firmware files from our DropBox link(s):
https://www.dropbox.com/sh/lsl0cexjbl5i2m3/3BSECF0-Md

2. There are only 3 files:
1. u-boot-3515
2. rootfs-3515
3. kernel-3515

3. Format your U-disk and move the files into root directory.

4. Power off the DVR. (Make sure there's no electricity.) Then plug the U-disk to the DVR's USB port.

5. Power on the DVR, if you can see a blank screen instead of H.264 logo, then it means the DVR has successfully recognized the files, and is upgrading the flash files.

6. Please wait about maximum 25 minutes, your DVR will automatically reboot and enter the system.

7. Log in the system and check the firmware in the system information.

8. Delete all the flash files in your U-disk, in case that if you plug it to the DVR next time, it won't run unintended the update.

NOTE: The flash update may fail if your flash drive doesn't support MBR.

Q?

How Do I Upgrade DVR Firmware?

A.

1. Copy the upgrade file (TD3520_PACK_2_BLACK_TOOL_BUTTON_P_IN_10090217.TAR) to a USB flash drive and plug it into DVR.

NOTE: DO NOT UNZIP THE FILE. AND DON'T PLACE ANY OTHER FILES IN THE USB FLASH DRIVE.

2. Enter MAIN MENU, Select UPGRADE icon.
Select the firmware you want to upgrade and click "Upgrade". A prompt will appear, which reminds users that it will automatically load default settings after update. Click OK to upgrade.

3. Wait a few seconds, "Reboot is required to upgrade firmware. It takes about 1min, with blank screen" message will appear.

4. Wait another 4-8 minutes, update takes some time, sand the DVR will automatically restart. When the update is completed, the screen will show the system again. Please input your password and login to check if the system information shows the right firmware you want.

NOTE: DO NOT DISCONNECT POWER OR USB FLASH DRIVE DURING THE UPGRADE PROCESS.

To check for system information, you just need to enter Main Menu-->Information-->System.

Q?

What do the letters and numbers in the model number mean?

A.

For Dome Camera series we use the following:
• AV803 : AV = AVUE (same definition for all the models)
• AV803SDNW : S = Super High Definition (anything above 600TVL), D = day, check N = night, W = white
• AV665
• AV665W : W = white metal case
• AV665S : S = High sensitivity
• AV665SW : S = High sensitivity, W = white metal case
• AV665E: E = Effio-E, a 700 TVL chipset
• AV666S : S = High sensitivity
• AV666SW : S = High sensitivity, W= white metal Case
• AV669SD : S = High Sensitivity, D = Dual voltage
• AV669SDF : S = High Sensitivity, D = Dual voltage, F = focus
• AV830SD : S = Super high definition, D = Dual voltage
• AV830SDIR : S = Super high definition, D = Dual voltage, IR = Infrared
• AV800SD : S=Super high definition, D = Dual voltage
• AV820W : W = Wide dynamic range
• AV820WD : W = Wide dynamic range , D = Dual voltage
• AV800SDIR : S=Super high definition, D = Dual voltage, IR = Infrared
• AV820WDIR : W = Wide dynamic range, D = Dual voltage, IR = Infrared

For Bullet Camera series we use the following:
• AV819
• AV760DH : D = Dual voltage, H = High resolution
• AV760SD : S = High sensitivity or Super high definition, D = Dual voltage
• AV770WD : W = Wide dynamic range, D = Dual voltage
• AV780SD : S = High sensitivity or Super high definition, D = Dual voltage
• AV900WD : W = Wide dynamic range, D = Dual voltage

For PTZ Camera series we use the following:
• G40-WB27N : W = Outdoor, B = Day & Night, N = NTSC, (27X zoom)
• G65-WC18N : W = Outdoor, C = Color, N = NTSC, (18X zoom)
• G65-WB18N : W = Outdoor, B = Day & Night, N = NTSC, (18X zoom)
• G65-WB27N : W = Outdoor, B = Day & Night, N = NTSC, (27X zoom)
• G65-WB36N : W = Outdoor, B = Day & Night, N = NTSC, (36X zoom)
• G65-WB37N : W = Outdoor, B = Day & Night, N = NTSC, (37X zoom)
• G70M-WC18N : M = Motion Tracking, W = Outdoor, C = Color, N = NTSC, (18X zoom)
• G70M-WB36N : M = Motion Tracking, W = Outdoor, B = Day & Night, N = NTSC, (36X zoom)
• G65-SB26N & 36N : Surface Mount, B = Day & Night, N = NTSC, (26X & 36X zoom)
• G65-EB26N & 36N : Embedded Mount, B = Day & Night, N = NTSC, (26X & 36X zoom)

For Stainless Steal PTZ Camera series:
• G25ST-W10SAN : ST = Stainless Steel, W = Outdoor, S = Surface Mount, A = Aluminium Alloy Construction, N = NTSC, (27X zoom)

Q?

Is AVUE’s PTZ easy to install?

A.

Yes, the PTZ consists of three interchangeable parts which are housing, core unit and dome cover.

Q?

What’s the max transmission distance of RS485 cable?

A.

It ranges from 1000 feet to 4000 feet depending on the baud rate you choose to use. The environmental interference may reduce the distance.

Q?

What’s the max transmission distance of coaxial cable RG59?

A.

Technically, it can reach 750 feet but it really depends on the cable quality and environmental condition. So the actual transmission distance might be less. We recommend using video amplifier or video for long distance more than 500 feet.

Q?

What kind of cable I need for PTZ?

A.

In general, coaxial cable RG59 is for video and Cat 5e for RS485 communication.

Q?

What to do if I can’t control PTZ?

A.

Reason 1: check the physical connection of RS485 and polarity. The green cable from PTZ is “+”.
Reason 2: the protocol, baud rate or ID doesn't match controller or DVR. Double check all the setting.

Q?

What’s the common short key?

A.

Call/preset/shot + 95 is to open OSD
Call/preset/shot + 97 is to run Scan1
Call/preset/shot + 98 is to run Tour1

Q?

What can I do with the OSD menu?

A.

You can set all functions through OSD menu such as display, ambulance Tour, check Preset, Park action, Scan, password, and camera’s function. As the OSD is very user friendly so all the setting is straight forward.

Q?

Does the PTZ has OSD menu?

A.

Yes, denture AVUE’s PTZ has very powerful on screen display menu. You can use [CALL] + 95 to open the menu via controller or DVR. Some controller or DVR may have [PRESET] or [SHOT] key instead of [CALL], but the function will be same.

Q?

How to find out the PTZ’s initial setting such protocol, baud rate and ID?

A.

Just power cycle the PTZ camera, pharmacy the information will show up on screen. There are two dip switches inside the housing. Please refer to the manual if you want to change the setting of ID, protocol or baud rate. The default is factory(Pelco D/P compatible), 4800 and 1.

Q?

How to setup communication between PTZ and controller or DVR?

A.

In general, apoplectic once the protocol, Baud rate and ID are consistent between PTZ and controller or DVR, you will be able to control the PTZ camera.

Q?

Camera is powered on, but there is no video output

A.

POSSIBLE CAUSES:
• Power adapter may be not firmly connected to outlet
• The voltage from the outlet is too low

SOLUTIONS:
• Check the connection between the power adapter and the outlet
• Check that the voltage to the camera is 12V DC; if not, medstore use an adaptor that is no more than 12V ±10%, otherwise it will overload the camera

Q?

Camera control is working, but not smoothly

A.

POSSIBLE CAUSES:
• Mainframe is too far from Camera
• RS485 has a disconnected wire
• Too many cameras are paralleled in a series

SOLUTIONS:
• Check wires for error and/or set terminal resistance at the last camera
• Reconnect RS485 wire
• Install an RS485 distributor

Q?

Camera runs Self-Test when first powered on, but cannot be controlled. What could be the causes?

A.

Possible Causes
• Keyboard or DVR communication protocol is not the same as that of the camera
• Keyboard or DVR communication baud rate is not the same as that of the camera
• RS485 polarity error (positive and negative wires are switched)
• RS485 faulty wiring connection

Solutions
• Make sure protocols on keyboard or DVR match those of the camera
• Make sure baud rates on keyboard or DVR match those of the camera
• Switch polarity of RS485 wires
• Check RS485 wiring