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Warranty

PTZ Camera, Network Camera, Fixed Camera
3 years
Cloud Network IP Camera, Monitor, Consumer Kit
1 year
Standalone Digital Video Recorder
3 years
Video Balun
3 years
Other products and Accessories
1 year

 

AVUE will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of certain years after the date of shipment. This warranty will not extend to any products which have been subjected to misuse, neglect, accident, or improper installation, used in violation of instructions, or to units which have been repaired or altered outside of the factory. This limited warranty does not apply to broken cases, batteries, or other physically damaged parts. Goods for repair or replacement should be clearly identified with the assigned RMA number and freight should be prepaid. AVUE assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. AVUE’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to AVUE for such Products. In no event will AVUE be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of AVUE or otherwise.

Return Policy:
  1. AVUE will only accept returns within 30 days of delivery. Goods returned or credit should be clearly identified with the assigned RMA number and freight should be prepaid.
  2. All merchandise in unopened condition returned for credit may be subject to a 15 percent restocking and refurbishing charge.
  3. Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error may be subject to up to 50 percent restocking and refurbishing charge.